Journal Club | Perceived impact of digital health maturity on patient experience, population health, healthcare costs, and provider experience: Mixed methods case study

Presented by Dr Leanna Woods FAIDH

Dr Leanna Woods is a primary care nurse and early career researcher who believes in the power of digital health to improve the experiences of patients and clinicians, reduce healthcare expenditure, and improve population health. Her research program focuses on the safe, effective, and equitable digital transformation of the Queensland Health system.

The best strategy for implementing successful digital transformations is often unclear. Digital health maturity assessments allow providers to understand the progress made toward technology-enhanced health service delivery but existing models often neglect the measurement of meaningful outcomes. We aimed to examine the perceived impacts of digital health reported by health care staff employed in health care organizations across a spectrum of digital health maturity. A mixed methods case study was conducted involving the measurement of digital health maturity of all public healthcare systems in Queensland (n=16), and interviews and focus groups with healthcare staff (n=154). Impacts were grouped according to the digital maturity of the health care worker’s facility and mapped to the quadruple aims of health care: improved patient experience, improved population health, reduced health care cost, and enhanced provider experience. This is one of the first studies to show differences in the perceived impacts of digital maturity of health care systems at scale. Higher digital health maturity was associated with more positive reported impacts, most notably in achieving outcomes for the population health aim.

In this journal club, Dr Woods explains the comparisons between the 3 digital maturity levels providing insights into the association between improved digital health maturity and better system outcomes.

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