HISA QLD: Consumer Centred Care and the ePatient Experience
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HISA QLD: Consumer Centred Care and the ePatient Experience

When: Thursday 23 June 2016
5.30pm for 6.00pm start, until 7.30pm
Where: Main Auditorium, Ground Floor
UQ Centre for Clinical Research, Behind the Education Centre and next to Pulse Café
Herston Campus
Brisbane, Queensland  4029
Contact: 03 9326 3311

Online registration is closed.
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Consumer centred care and the e-patient experience followed by HISA QLD AGM

Registration Fees
This event is free for HISA member and $25.00 for non-members. Please register via the above link to confirm your attendance. 


Alive and clicking: Using the patient voice to drive safety and quality
Patient Opinion Australia is a public online feedback/engagement system. It makes it safe, easy and effective for citizens to given their feedback to health services they rely on, and in doing so, encourages those services to become more open, transparent, responsive and patient-centred. This is about the using technology to connect, teach people and align staff culture to be more patient-centred.

Michael Greco Founding Director and Chief Executive of Patient Opinion Australia

Michael is one of the founding Directors and Chief Executive of Patient Opinion Australia which is a not-for-profit charitable organisation. He is Executive Director for CFEP Surveys which provides survey tools for organisational and clinician professional development. a Director on a number of Boards including CheckUP Australia (formerly General Practice Queensland), Health Leaders Australia, and Change Day Australia. His academic background focused on healthcare, evaluation and clinical pastoral education, and includes a PhD in medical education, a post-graduate secondary teacher qualification, and a Bachelor of Theology. He holds a professorial post at the School of Medicine, Griffith University (Qld), and is an honorary senior research fellow at the School of Medicine, University of Exeter (UK). He has a passion for involving consumers in the safety and quality of organisations, loves his cricket, and once thought about being a professional surfer.

The connected person: The broader applications of digital technology supporting customer-centric care
Using digital health technologies, the Connected Person has access to support and assistance at all times, from home or on the move. Through a suite of monitoring, communication and mobile assistive technologies, patients are free to live their lives and successfully manage long-term conditions, supported by their care team. Smart technologies enable clinicians to have a connected relationship with patients, and gather a more complete picture of a person and their healthcare needs. Through this holistic view, we can expand our support beyond chronic health conditions and offer tailored and patient-centred care that responds to individual needs.

William Grant Senior Business Development Manager, Tunstall Healthcare

As Senior Business Development Manager, William contributes to the overall growth of the business, focusing on new partnerships across Queensland, Victoria, South Australia and Western Australia. He has a Bachelor of Communications (Marketing) from UNISA (University of South Africa) and is currently completing an MBA (USQ). Will has over 10 years of industry experience in health, community and disability services, and began his career with Tunstall UK. Will delivers a high standard of service with an emphasis on meeting corporate client objectives, delivering tailored solutions across the areas of health, community, and disability.



Queensland has a growing community of e-health and health informatics proponents, leaders and experts. Our branch of HISA continues to attract a diverse and influential audience across the spectrum of health. HISA QLD  members will be invited to participate in the HISA QLD AGM. We hope all HISA members in Queensland will be able to take part following the presentations.

Slides are available post event to HISA members only. If you would like further information on HISA membership please click here.

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